Effective Date: January 1, 2026
Last Updated: January 1, 2026
Platinum Timber Trading LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and contact us through our inquiry form.
1. Information We Collect
When you submit an inquiry through our contact form, we collect the following information:
- Your name
- Contact information (email address, phone number, or WhatsApp number)
- Message content (your inquiry or request details)
- IP address (automatically collected for security purposes)
2. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your inquiries and business requests
- To communicate with you regarding our timber trading services
- To provide quotes, offers, and product information
- To maintain records of business communications
- To prevent spam and fraudulent submissions
3. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Consent: By submitting the contact form, you consent to the processing of your personal data as described in this policy.
- Legitimate Interest: We have a legitimate business interest in responding to inquiries and maintaining customer relationships.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically until your inquiry has been addressed and any related business communication has concluded. We may retain certain information for longer periods if required by law or for legitimate business purposes such as record-keeping.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your information with:
- Service Providers: Third-party service providers who assist us with email delivery, hosting, and technical infrastructure (e.g., SMTP services, cloud hosting providers).
- Legal Obligations: When required by law, regulation, or legal process, or to protect our rights and safety.
6. International Data Transfers
As we operate internationally and serve clients globally, your personal data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data under certain circumstances.
- Right to Restriction: You can request that we limit the processing of your data.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Object: You can object to the processing of your data for certain purposes.
- Right to Withdraw Consent: You can withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at mary@platinumtimbertrading.ae or maxim@platinumtimbertrading.ae.
9. Cookies and Tracking
Our website does not currently use cookies or tracking technologies. If this changes in the future, we will update this Privacy Policy accordingly and provide appropriate notice.
10. Third-Party Links
Our website may contain links to third-party websites and social media platforms (Instagram, TikTok, LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: mary@platinumtimbertrading.ae
- Email: maxim@platinumtimbertrading.ae
- Phone/WhatsApp: +971 50 469 2707
- Phone/WhatsApp: +386 40 384 465